Terms and condition

1. Booking and Reservations

• Booking Confirmation: All bookings are subject to availability and are confirmed only upon receiving a confirmation message via email or SMS.

• Cancellation Policy: You may cancel your booking free of charge if done within the specified time frame. Late cancellations or no-shows may incur a fee. Please refer to our cancellation policy for specific details.

• Modification: You may modify your booking details before the journey starts. However, changes are subject to availability and may incur additional charges.

2. Payment Terms

• Payment Methods: We accept various payment methods, including cash, credit/debit cards, and online payments via our website or mobile app.

• Payment Timing: Payment is due at the time of booking or upon completion of the ride, depending on the payment method chosen.

• Refunds: Refunds are processed in accordance with our cancellation policy. Refunds will be made to the original payment method used during booking.

3. Service Use

• Conduct: Passengers are expected to behave respectfully and follow the driver’s instructions at all times. Any damage caused to the vehicle due to passenger misconduct will be the passenger’s responsibility.

• Luggage: Passengers are responsible for their luggage. KashmirTaxiOperator is not liable for any loss or damage to personal belongings during the journey.

• Unforeseen Circumstances: In case of delays due to traffic, weather, or other unforeseen circumstances, KashmirTaxiOperator will make reasonable efforts to inform the passenger and provide alternative arrangements where possible.

4. Driver and Vehicle

• Driver Conduct: Our drivers are licensed professionals. Any concerns regarding driver conduct should be reported to our customer service team immediately.

• Vehicle Condition: We ensure that all vehicles in our fleet are well-maintained and regularly serviced for safety and comfort. If you have any issues with the vehicle, please inform the driver or contact customer service.

5. Limitation of Liability

• Service Disruption: While we strive to provide uninterrupted services, KashmirTaxiOperator is not liable for any disruptions due to circumstances beyond our control, such as natural disasters, strikes, or technical failures.

• Personal Injury: KashmirTaxiOperator is not liable for any personal injury or property damage incurred during the use of our services, except where such liability cannot be excluded under applicable law.

6. Privacy

• Data Collection: We collect and use personal information as described in our Privacy Policy. By using our services, you consent to such data collection and use.

• Confidentiality: All personal information is kept confidential and used only for the purposes stated in our Privacy Policy.

7. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].

8. Changes to Terms and Conditions

KashmirTaxiOperator reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. We encourage you to review these terms regularly to stay informed.

9. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us.